Frequently Asked Questions

Orders placed before 2pm on business days ship the same day. Standard shipping typically arrives within 3–5 business days depending on your location. You'll receive a tracking link by email once your order ships.

Yes — orders over $59 ship free. Orders below that threshold have a flat shipping rate calculated at checkout.

We currently ship within the US, Canada, the UK, and Australia. Select your country at checkout to see available options.

Unopened, unused items in original packaging can be returned within 30 days of delivery for a full refund. For hygiene reasons, opened items cannot be returned or exchanged unless defective.

Contact us within 7 days of delivery with a photo of the issue and we'll send a replacement or refund at no additional cost — no return shipping required in most cases.

Since payments are made manually (bank transfer, PayPal, Cash App, or Zelle), refunds are issued back through the same method you paid with, once your return is received and inspected.

No. Every order ships in a plain cardboard box with no logos, product images, or descriptive text on the outside. The return address uses a neutral holding company name, not "FettyAdult."

Since we don't process card payments directly — you'll pay via bank transfer, PayPal, Cash App, or Zelle — whatever appears will be tied to that method's own naming, not a FettyAdult-branded line item.

Standard shipping doesn't require a signature unless you select that option at checkout. The package looks like any other plain parcel to whoever receives it.

We use manual payment methods — bank transfer, PayPal, Cash App, and Zelle — so we never store or process your card information at all.

After you place your order, you'll land on a payment page with instructions for each method and a 20-minute window to complete payment. Once you've paid, submit the "I Have Made Payment" form with your transaction reference so we can verify it.

Most payments are verified within a few hours during business hours. Your order stays marked "Awaiting Payment" until we've confirmed it manually — you'll get an email once it's approved.

No. Your order details are used only to fulfill your purchase and provide support. We don't sell customer data to third parties.

Your cart, wishlist, and recently viewed items are stored locally in your browser, not on our servers, so they stay private to your device.

Yes — contact us and we'll remove any account and order records associated with your email, subject to what we're legally required to retain.

Every product listing specifies its material — medical-grade silicone, ABS plastic, glass, or steel — and we don't list unnamed "jelly" or blended materials.

Most silicone and glass products can be cleaned with mild soap and warm water or a dedicated toy cleaner. Store items separately in a breathable pouch — see our Storage & Care category for options.

Absolutely — reach out through our contact page with what you're looking for and we'll point you toward a few options based on your answers.